Frequently Asked Questions
How to order online?
Add the desired products to the basket, enter the basket in the upper right corner and complete the order by following the steps there. You can search for a product directly in the special search box, browse product categories in the displayed menu or in the daily collections.
Can I open packages on delivery?
Opening of parcels upon delivery is allowed if the parcel is delivered through the courier company Speedy.
Is the transport free?
For bulk orders, over 15 kg, we can add an additional processing fee, which may vary depending on the weight of the shipment. The fee includes additional protection materials and special transport for large and bulky shipments.
What should I do when I receive my package?
It is important after receiving the package to check it and inform us within 48 hours of any discrepancy to resolve the issue together.